OxiAi · OxiAcademy

Why we started

Every business in Africa will bring AI into its work. The question is who builds it.

A business can rent its AI transition from outside consultants, who leave with the knowledge when the contract ends. Or it can own the transition, with its own people doing the work. OxiAi exists so African businesses can own it.

What is an AI agent?

An AI agent is a digital employee you train to run a critical part of your business.

Think of it the way you think of any new hire. It gets a job description. It is trained on your products, prices and policies. It works its shift, reports to a manager, and gets reviewed on results. The difference is that it never goes home, never keeps a customer waiting, and can handle a thousand conversations at once.

A regular employee	Your AI agent
Is hired for a specific role	Has one job, written down: take orders, answer customers, log complaints, book flights
Is trained on how your business works	Is trained on your menu, products, prices, policies and tone of voice
Works set hours	Works day and night, weekends and holidays
Serves one customer at a time	Serves every customer at once, on WhatsApp, phone and social media
Asks the manager when unsure	Hands over to a named person whenever judgement is needed
Gets a performance review	Is measured every day on speed, accuracy and outcomes

See one at work

Three agents, three jobs, one rule: a person decides when it matters.

Restaurant · example Orders Desk Agent

Job: Take and track delivery orders
Reports to: Shift manager
Languages: English, Pidgin, Yoruba

Customer · 9:42 pmAbeg I wan order 2 jollof rice with chicken, deliver to Lekki Phase 1

Orders DeskNo wahala! 2 jollof rice with chicken. Total is ₦9,000 plus ₦1,500 delivery. Shall I confirm?

Yes confirm

Done ✓ Order #4471 is with the kitchen. Rider leaves in about 25 minutes. I'll message you when he's on the way.

Owner gets: a daily summary of every order, sale and complaint.

Airline · example Passenger Care Agent

Job: Bookings, changes, check-in
Reports to: Duty customer service officer
Available: 24 hours, every day

Passenger · 5:10 amMy Abuja flight is delayed. Can I move to the next one?

Passenger CareSorry about the delay. The 8:30 am to Abuja has seats. Move you there at no charge?

Yes please. I also want compensation

You're on the 8:30 am. New boarding pass attached ✓ I've passed your compensation request to our duty officer, who will reply within 2 hours.

→ Handed over to duty officer with a summary

Rule in action: it never promises money. A person decides.

Bank · example Customer Support Agent

Job: Answer customers, log complaints
Reports to: Complaints desk lead
Channels: Phone line and WhatsApp

Customer · Sunday 7:15 pmI sent ₦50,000 and it didn't arrive, but my account was debited

Customer SupportI understand, and I've logged it now. Your complaint number is FT-208831.

Failed transfers are normally reversed within 24 hours. If not, our disputes team will contact you on Monday morning.

→ Logged and sent to disputes team

Instead of: "Press 1 for…" and a Sunday with no answer.

Example conversations for illustration. Agents speak as the business, never pretending to be a named person.

Two streams

Agents at work, and the engineers to run them.

OxiAiDeploys AI staff into businessesEach AI agent is a digital employee with one job, trained on your business, and a named manager it hands over to.

Works on WhatsApp, the phone line and social media
Speaks to customers in their own language
Measured like staff: speed, accuracy, outcomes

OxiAcademy · part of OxiAiTrains the next generation of AI engineersYour staff learn to design, build and run AI inside your own processes, and earn AIS™ certification by industry.

Knowledge and systems stay inside the business
Workers build the change instead of being displaced by it
Tracks for hospitality, airlines and financial services

First industries

Starting where customers are already waiting to be answered.

Banking and financial services

Every customer answered on the phone line and WhatsApp in seconds, in their language, with no "Press 1" and complaints logged on time.

Airlines and travel

Every phone line, QR code, e-ticket and airport desk becomes a conversation that books, changes, checks in and helps.

Hospitality and food service

Orders taken, tracked and delivered on WhatsApp, with a daily summary for the owner.

Broadcasting and media

Listener calls, show participation, customer service and advertiser enquiries, handled for every station and show.

More industries open as businesses ask for them.

Disciplined by design

Built on a governed framework, with rules every agent follows.

Says what it is

It speaks as the business, never as a named person.

Hands over instead of guessing

Anything outside its approved knowledge goes to its named person.

Never commits the business

No prices, refunds or compensation without a person's approval.

Respects people and consent

Safety concerns go straight to a person, and promotions need opt-in.

OxiAi and OxiAcademy are built on the AIS™ Framework by Matican Group LLC. OxiAcademy courses lead to AIS™ certification, issued in the United States by Matican Group.

Bring OxiAi or OxiAcademy to your business.

Tell us your industry, the jobs you want AI staff to take on, and how many of your people you want to train. We will propose a first deployment and a training programme.

Talk to us Visit oxiai.africa